KR Inquiry
Customer Support / Equipment Service

EQUIPMENT SERVICE

Report equipment trouble and request service.

Provide the equipment identification, detailed symptoms, photos or videos, and your contact information for review.

SERVICE REQUEST

Equipment and trouble information

Fields marked * are required. Attach up to five files: images up to 2 MB each and videos up to 10 MB each.

Product and symptom selection
Equipment and trouble symptoms
Service reservation
Customer information
Consent to collection and use of personal information (optional)

We request consent to collect and use personal information for service applications, consultation, and service history management.

You may refuse consent; however, service use such as service-history confirmation may be limited. Minimum information is collected only to process the requested consultation or service.

PurposeItemsRetention period
Product repair, care, consultation, satisfaction follow-up, and service-history managementName, email, country, phone number1 year after service completion
Important information-entry notice
  • Do not enter another person’s information, including family members. The provider is responsible for incorrect information.
  • The information entered is collected only when consultation or service is requested and is not stored for other purposes.

Submitted information and files are used only to review and respond to this service request.